Privacy Policy


1. Overview

This Privacy notice sets out the conditions under which the company processes personal data of its clients/website visitors.

2. Opening statement

We at Grant Engineering Ireland ULC know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our websites (collectively the “Websites”) or any related events, trade shows, sales or marketing, and/or if you use any of our products, services or applications (including any trial) (collectively the “Services”) in any manner.

For the purpose of the Data Protection Act 1998 and the GDPR as of May 25th, 2018, the data controller is Grant Engineering Ireland ULC whose registered office is at Crinkle, Birr, Co. Offaly, R42 D788, Ireland.

3. What does this Privacy Policy cover?

This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or Schemes or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.
Privacy Notice

4. What information do we Collect?

Information You Provide to Us:

When you use our Websites: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our online form. If you contact us through our Websites, we will keep a record of our correspondence.

When you use our Services: We receive and store information you provide directly to us. For example, when registering a product, we collect Personal Information, such as name and e-mail address, to provide the registrant with Services. The types of information we may collect directly from our customers and their users include: names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information, as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.

Information We Automatically Collect:

When you use our Websites:

When you visit our Websites, we collect certain information related to your device, such as your device’s IP address, referring website, which of our pages your device visited, and the time that your device visited our Website.

When you use our Services:

Usage information – we keep track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers, and performance metrics related to their use of the Services. Log information – we log information about our customers and their users when you use one of the Services including Internet Protocol (“IP”) address. Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.

5. How do we use the information?

Websites: We will use the information we collect via our Websites:

• To administer our Website, our rewards scheme (GIS), our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;

• To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;

• Analyse customers’ use of our Websites for trend monitoring, marketing and advertising purposes;

• For purposes made clear to you at the time you submit your information – for example, to fulfil your request for a demo, to provide you with access to one of our webinar’s or whitepaper’s or to provide you with information you have requested about our Services; and

• As part of our efforts to keep our Website safe and secure.

Services: We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to:

• To set up a user account;

• Provide, operate and maintain the Services;

• Process and complete transactions, and send related information, including transaction confirmations and invoices;

• Manage our customers’ use of the Services or Schemes, respond to enquiries and comments and provide customer service and support;

• Send GIS (Grant Installer Scheme) alerts and notices, customers technical alerts, updates, security notifications, promotional material, company newsletter, and administrative communications;

• Investigate and prevent fraudulent activities, unauthorised access to the Services, and other illegal activities; and

• For any other purposes about which we notify customers and users.

If you have given us your explicit consent to do so, we may also use the information you send to us via our Websites and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time (see the “Your Rights” section below).

6. How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf.

These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk software providers, (e.g. Zendesk, ZOHO), CRM service providers (e.g., Salesforce, ZOHO, Microsoft), email service providers (e.g., Mailchimp, ZOHO), GIS rewards providers and others.

If Grant Engineering Ireland ULC has received your Personal Information in the EU and subsequently transfers that information to a third-party agent or service provider for processing, Grant Engineering Ireland ULC shall remain responsible for ensuring that such third-party agent or service provider processes your Personal Information to the standard required by our GDPR commitments. Unless we tell you differently and you consent, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Business Transfers: We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Grant Engineering Group Companies: We may also share your personal data with our subsidiaries and/or affiliates for purposes consistent with this Privacy Policy.

Protection of Grant Engineering Ireland ULC and Others: We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of Grant Engineering Ireland ULC, our employees, our users, or others.

Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

7. Is Personal Information about me secure?

We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.